At Abcm Connect, we strive to provide excellent services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for services purchased on our platform. By using our services, you agree to the terms of this policy.

 

  1. Eligibility for Refunds

Refunds are only available under the following conditions:

 

The service purchased was not delivered as promised due to errors or omissions on our part.

A technical issue prevented you from accessing the service, and we were unable to resolve it within a reasonable timeframe.

You canceled your service subscription before it was activated or used.

  1. Non-Refundable Services

The following services are non-refundable:

 

Completed promotional or advertising campaigns.

Business listing fees after your listing has been published.

Any service where the agreed-upon work has already been delivered.

  1. Refund Request Process

To request a refund, follow these steps:

 

Contact our support team via email at support@abcmconnect.com

Provide details of your purchase, including your order ID and the reason for requesting a refund.

Our team will review your request and respond within [Insert Timeframe, e.g., 7 business days].

  1. Refund Approval

If your refund request is approved, the amount will be refunded to your original payment method. Please note that it may take 2–3 business days for the refund to appear in your account, depending on your payment provider.

 

  1. Exceptions

Refunds may not be granted if:

 

The issue arises from customer error or incomplete information provided during the service setup.

The service was disrupted due to external factors beyond our control (e.g., internet outages, third-party service interruptions).

The refund request is made after [Insert Timeframe, e.g., 30 days] from the date of purchase.

  1. Changes to This Policy

Abcm Connect reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our platform or via email. Continued use of our services indicates acceptance of the updated policy.

 

  1. Contact Us

If you have questions or need assistance with a refund request, please reach out to us:

Email: support@abcmconnect.com

Address A: 19E Church Street, Adjacent Baba Nokia, Ayetoro Osogbo, Osun State.

Address B: No 2. Alh. Abioye Street, Dejo Babalola, Ayetoro Area, Osogbo, Osun State.