Welcome to ABCM Connect, a trademark of ABCM Business Technology Ltd. We strive to provide high-quality services, digital products, and technology solutions that meet our customers’ expectations.

This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting a refund.

By purchasing any product or service from ABCM Connect, you agree to this Refund Policy.

1. General Policy

At ABCM Connect, customer satisfaction is important to us. However, due to the nature of many of our services and digital products, not all purchases are eligible for refunds.

Refund requests are reviewed on a case-by-case basis and are subject to the terms outlined in this policy.

2. Digital Products

Digital products include but are not limited to:

• eBooks
• Software Applications
• Digital Downloads
• Educational Materials
• Online Courses
• Templates
• Digital Resources
• Subscription-Based Digital Content

Non-Refundable Products

Due to the immediate and irreversible nature of digital product delivery, all digital product sales are generally final and non-refundable once:

• The product has been downloaded.
• Access has been granted.
• The license key has been issued.
• The product has been delivered electronically.

Exceptions

Refunds may be considered if:

• The product was not delivered.
• The downloaded file is corrupted and cannot be replaced.
• The wrong product was delivered.
• A duplicate payment was made.
• A technical issue on our platform prevented access to the purchased product.

3. Software and Technology Services

Services such as:

• Website Development
• Mobile Application Development
• Software Development
• Web Hosting
• Domain Registration
• IT Consulting
• Cybersecurity Services
• Technical Support

may qualify for partial refunds only under specific circumstances.

Eligible Refund Situations

A refund may be considered if:

• ABCM Connect fails to commence the agreed service within a reasonable timeframe.
• The service cannot be delivered due to factors solely attributable to ABCM Connect.
• A payment was made in error or duplicated.

Non-Refundable Situations

Refunds will not be granted where:

• Work has already commenced.
• Project milestones have been completed.
• Delays are caused by the client.
• The client changes project requirements after work has started.
• The client voluntarily terminates the project.

4. Business Registration and Compliance Services

Services including:

• Business Name Registration
• Company Incorporation
• Trademark Registration
• SCUML Registration
• Tax Documentation
• Regulatory Compliance Services

are generally non-refundable once an application has been submitted to the relevant government agency or regulatory authority.

Refunds may only be granted if:

• Payment was made in error.
• ABCM Connect has not commenced processing the request.
• The service cannot be provided due to reasons attributable to ABCM Connect.

Government filing fees and statutory charges are non-refundable.

5. Recharge, Utility Payments, and Digital Transactions

Services including:

• Airtime Recharge
• Data Subscription
• Cable TV Subscription
• Electricity Payments
• Examination PIN Purchases
• Utility Bill Payments
• Wallet Funding Services

are generally non-refundable once a transaction has been successfully processed.

Refunds may be considered only if:

• A transaction fails and funds are successfully debited.
• Duplicate payments occur.
• A technical error results in failed service delivery.

Investigation may be required before any refund is approved.

6. Subscription Services

For subscription-based services:

• Monthly subscriptions may be canceled before the next billing cycle.
• Subscription fees already paid are generally non-refundable.
• Users will continue to enjoy access until the end of the active subscription period.

Refunds may be granted where billing errors occur.

7. Refund Request Procedure

To request a refund, customers must contact us with:

• Full Name
• Email Address
• Phone Number
• Transaction Reference Number
• Proof of Payment
• Detailed Reason for Refund Request

Refund requests should be submitted within 7 days of the transaction or service purchase.

8. Refund Review Process

Upon receiving a refund request:

1. We will acknowledge receipt of the request.
2. Our team will investigate the transaction or service.
3. Additional information may be requested.
4. A decision will be communicated within a reasonable timeframe.

ABCM Connect reserves the right to approve or reject any refund request based on the circumstances and evidence provided.

9. Approved Refunds

If a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on the payment provider or financial institution.
• Any applicable processing fees charged by third parties may be deducted where permitted by law.

10. Chargebacks and Disputes

Customers are encouraged to contact ABCM Connect before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

• Account suspension
• Service termination
• Legal action where necessary

11. Limitation of Refund Liability

ABCM Connect shall not be liable for:

• Indirect losses
• Business losses
• Loss of profits
• Loss arising from customer errors
• Delays caused by third-party providers

Our maximum refund liability shall not exceed the amount paid for the affected product or service.

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time.

Any changes will be posted on our website and become effective immediately upon publication.

13. Contact Information

For refund requests or questions regarding this policy, please contact:

ABCM Connect
A Trademark of ABCM Business Technology Ltd

Email: support@abcmconnect.com
Phone: +234 816 362 0828
Website: https://abcmconnect.com

By purchasing products or services from ABCM Connect, you acknowledge that you have read, understood, and agreed to this Refund Policy.